Delivery & returns

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Delivery

We normally dispatch within 1–2 working days. Working days are Monday to Friday, excluding bank holidays. Dispatch time is separate from the courier’s delivery time.

We use Evri Standard delivery, which aims to arrive 2–3 working days after drop-off. This is an estimate, not a guaranteed arrival date. We’ll contact you if we become aware of a delay.

Our current delivery area is UK mainland. Remote locations may need an individual quote; we do not currently offer delivery to Northern Ireland, the Channel Islands or offshore islands. We confirm coverage and the full delivery charge before you pay.

The customer pays postage. The charge depends on the packed weight, size, number of parcels and destination. Small items may share a parcel where suitable. We provide tracking when your order is dispatched.

If a parcel is delayed, missing or damaged, contact us with your order reference. We will deal with the courier; you do not have to resolve a delivery problem yourself.

Changed your mind?

For most online consumer purchases, you can cancel from the time you order until 14 days after the day you receive the goods, without giving a reason. Where one order arrives in separate deliveries, the period runs from receipt of the last item. You then have 14 days from telling us to send the goods back.

Tell us clearly that you wish to cancel by email or by writing to our registered office. Include your order reference or other proof of purchase. You do not need our approval or to use a particular form to exercise your cancellation right.

For a change-of-mind return, you pay the direct return postage. Please contact us for routing instructions, pack the item securely, include supplied accessories and keep proof of posting. Original packaging is helpful where available, but is not a blanket condition of return.

You may examine goods as you would in a shop. We may make a reasonable deduction for reduced value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. We do not charge a restocking fee.

Faulty, damaged or incorrectly described items

Email us with the order reference and a description of the problem. Photos can help, but are not a condition of your rights. We cover reasonable return costs for faulty, damaged or wrongly supplied goods; contact us so we can arrange a suitable return.

Goods must meet their description and applicable consumer standards. You generally have a 30-day short-term right to reject goods that breach those requirements. Repair, replacement or other remedies may remain available afterwards. An item being discounted or a customer return does not remove your statutory rights; its disclosed condition is relevant when assessing a complaint.

Refunds

For a valid cancellation, we refund without undue delay and within 14 days of receiving the returned goods or evidence that you sent them back, whichever happens first. We use the original payment method unless you agree otherwise, without a refund fee.

When you cancel the whole order, we also refund the standard outward delivery charge. Any extra paid for an upgraded delivery service need not be refunded. If you return only part of an order, contact us about the appropriate delivery refund.

Fault-related refunds follow the applicable consumer rules; once entitlement is agreed, refunds are made without undue delay and within 14 days. Your bank or payment provider may take additional time to show the credit.

Product-specific cancellation exceptions

Some goods have legal exceptions, such as personalised products or genuinely sealed goods unsuitable for return for health or hygiene reasons once unsealed. Any applicable exception will be explained before purchase. Fault-related rights are unaffected.

Email us about an order

Optional cancellation form

You may copy and complete this information, but any clear cancellation statement is sufficient.

To: All Sorts Supply Limited, 76 Eastwick Row, Hemel Hempstead, HP2 4JQ, United Kingdom. Email: orders@allsortssupply.co.uk.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

• Goods and order reference:
• Ordered on / received on:
• Consumer name(s):
• Consumer address:
• Signature(s), only if submitted on paper:
• Date:

Delete whichever wording does not apply.

This policy covers consumer purchases and does not limit statutory rights. Last updated: 15 October 2026.